Terms and Conditions

These Terms and Conditions constitute the official Professional Cleaning Services Agreement for AV PRO Cleaners LLC.

By booking service through our website, phone, text message (SMS), WhatsApp, email, or in person, approving an estimate or invoice, or allowing our technician to begin work, the Client acknowledges that they have read, understood, and agreed to be bound by this Agreement.

Electronic acceptance, including confirming an appointment by text message or email, approving an estimate or invoice electronically, or proceeding with payment, constitutes a legally binding electronic signature under the Ohio Uniform Electronic Transactions Act (Ohio Revised Code Chapter 1306) and the federal E-SIGN Act.

Requesting a free quote through our website or by phone does not obligate you to book any service.

Professional Cleaning Services Agreement (Ohio — 2026).

1. Parties

This Service Agreement (“Agreement”) is entered into between AV PRO Cleaners LLC (“Company,” “we,” “us”) and the customer who books our services (“Client,” “you”).

Company operates in Cleveland, Ohio, and surrounding areas within approximately 50 miles.

2. Scope of Services

Company provides professional cleaning services, including:

• Residential and commercial carpet cleaning
• Upholstery and furniture cleaning
• [On-site] area rug cleaning
• Mattress, headboard, and bed frame cleaning
• Pet stain and odor treatment (deodorizing and enzyme treatment)

The scope of each job is based on information provided by the Client and is confirmed on-site before work begins.

3. Pricing Structure

Current prices are listed on our website service pages. Prices are per item or per area as stated there.

Carpet Cleaning — Standard Room Definition

Standard (“regular”) room pricing applies to rooms up to [250] square feet. Rooms larger than [250] square feet are priced [as 1.5 rooms / with an additional $__ per room].

Hallways, closets, basements, and stairs are priced separately as listed on our website.

Room size is estimated by our technician on-site. Any price difference is explained to the Client and approved before work begins.

Upholstery & Furniture Cleaning

Upholstery pricing depends on the type and size of the item. [Spot pre-treatment of common stains is included.]

Pet deodorizer and enzyme treatment are optional add-ons and are applied only with the Client’s approval.

Specialty or delicate materials, such as leather, silk, velvet, or fabrics labeled “S” or “Dry Clean Only,” may require a separate quote, or we may decline to clean them.

Area Rugs, Mattresses & Pet Treatments

Area rugs are cleaned [on-site]. Rugs larger than [size] may be quoted separately.

A discount of [__%] applies when an area rug or mattress is booked as a second cleaning item.

Mattress cleaning is a surface cleaning of the [top / top and bottom] sleeping surface. It does not reach stains or odors that have soaked deep into the mattress core.

Pet treatments are priced [per area / per item] and are usually performed together with a cleaning service.

Stains & Results Not Guaranteed

We make every reasonable effort to remove stains and odors, but complete removal cannot be guaranteed. This includes, but is not limited to:

• Permanent stains and dye transfer
• Bleach marks, rust, and oxidation
• Ink and marker
• Sun fading and water damage
• Pet urine that has penetrated the carpet pad or subfloor
• Wear from heavy foot traffic

Some stains may reappear after drying (wicking). If this happens, contact us within the period stated in Section 9 and we will re-treat the area.

4. Estimates & Final Price Authorization

What we quote is what you pay. Quotes given by phone, text, or through our website are based on the information the Client provides.

Before work begins, our technician confirms the scope of work on-site. The price may change only if the actual job differs from what was described, for example:

• Actual room size
• Number or size of items
• Additional services requested by the Client
• Difficult access (see Section 7)

Any change is explained to the Client and must be approved before work begins. If the Client does not approve the change, we will either complete the job as originally quoted or cancel the visit without a cancellation fee.

We never add charges after the work is completed.

5. Minimum Service Charge

Minimum service charge: $130 per visit.

If the total for the services booked is less than $130, the minimum service charge applies.

6. Client Responsibilities

Client agrees to:

• Provide safe working conditions and access to the areas to be cleaned
• Provide access to water and electricity
• Remove fragile, valuable, and small personal items from the service areas
• Move heavy furniture in advance if the areas under it need cleaning. We do not move heavy furniture such as beds, dressers, or TV stands. [We can move light furniture such as chairs and small tables.]
• Secure pets during the service
• Maintain a reasonable indoor temperature
• Provide parking access near the entrance or cover parking fees
• Tell us in advance about known allergies or chemical sensitivities, and about antique, delicate, or high-value items
• Be present, or have an adult representative present, at the start and end of the service

Failure to comply may result in service refusal and the cancellation fee described in Section 8.

7. Stairs, Basements & Difficult Access

Stairs and basements are priced as listed on our website.

Additional charges may apply for:

• Basement access with limited entry
• Long hose runs [over __ feet]
• Restricted building access
• High-rise or elevator-only properties

Any additional charge is disclosed and approved before service.

8. Cancellation & No-Access Policy

Client must provide at least [24] hours’ notice to cancel or reschedule.

Failure to provide notice results in a $[50] fee.

This applies to:

• No-show appointments
• Locked property or no access to the service areas
• Cancellation upon the technician’s arrival

Company may reschedule due to severe weather, equipment failure, illness, or other circumstances beyond our control. In that case, we will notify you as early as possible, and no fee will apply.

When you book, we provide an arrival window. Traffic or previous jobs may occasionally cause delays; we will let you know if we are running late.

9. Satisfaction Guarantee

If you are not satisfied with the result, contact us within [72] hours after the service. We will return and re-clean the affected area at no additional cost.

The guarantee does not cover:

• Stains and conditions listed as not guaranteed in Section 3
• New soiling or spills after the service
• Areas or items that were not part of the job

[Our guarantee is fulfilled by re-cleaning; refunds are not provided.]

10. Pre-Existing Conditions & Inspection

Before cleaning, our technician inspects the items and may take photos to document their condition. We will tell you about any risks we notice.

Some materials may react to cleaning even when proper methods are used. Company is not responsible for conditions that result from an item’s material, construction, age, or prior damage, including:

• Shrinkage, color bleeding, or dye loss in non-colorfast fabrics
• Browning or water rings in natural fibers
• Seam separation, loose threads, or weakened backing
• Delamination of carpet backing
• Pre-existing tears, stains, burns, or wear

We may decline to clean any item we consider at risk of damage.

11. Drying Time & After Care

Drying time depends on the material, humidity, and ventilation. Most carpets dry within [4–6] hours; upholstery and mattresses may take longer.

To speed up drying, open windows or run fans, air conditioning, or heating.

Wet surfaces can be slippery. Please take care when walking on damp carpet and on hard floors next to it, especially on stairs. Keep children and pets off wet areas until they are dry.

[We may place protective tabs or blocks under furniture legs. Leave them in place until the carpet is completely dry.]

Do not place area rugs or heavy items back on the carpet until it is fully dry.

12. Damage Claims & Insurance

Company carries General Liability insurance.

Any claim for damage must be reported in writing (by email or text message) within [48] hours after the service, with photos of the damage. We will inspect the item within a reasonable time.

Company is not responsible for:

• Conditions described in Section 10
• Damage to items the Client did not disclose as delicate, antique, or high-value
• Items left in the service areas contrary to Section 6

To the extent permitted by law, Company’s liability for any claim is limited to repairing or re-cleaning the item, or paying its actual cash value (not replacement cost). Company is not liable for indirect or consequential damages.

13. Payment

Payment is due upon completion of the service unless otherwise agreed in writing.

We accept [cash, credit and debit cards, Zelle, …].

[Commercial clients may be invoiced. Invoices are due within [__] days.]

14. Photos & Videos

We may take before-and-after photos and videos of the items we clean to document their condition and show our results. Some of them may be published on our website and social media. We do not show you, your family, your address, or personal belongings that could identify you.

If you do not want photos or videos from your home to be published, tell your technician or contact us. For more details, see our Privacy Policy.

15. Communications & Text Messages

By providing your phone number, you agree that we may call you and send text messages about your request and service, including appointment confirmations, reminders, service updates, and review requests. [We send promotional messages only with your separate consent.]

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help, or call (216) 315-5788. Carriers are not liable for delayed or undelivered messages.

Your mobile information is not shared with third parties for marketing purposes. For more details, see our Privacy Policy.

16. Right to Refuse or Stop Service

We may refuse or stop service if conditions are unsafe or unsuitable, including:

• Bed bugs or other pest infestations
• Mold or sewage contamination
• Biohazards other than ordinary pet accidents
• Aggressive animals
• Abusive behavior toward our staff

If such conditions are discovered upon arrival, the cancellation fee described in Section 8 may apply.

17. Governing Law & Disputes

This Agreement is governed by the laws of the State of Ohio.

If you have a concern, please contact us first; most issues can be resolved directly. Any dispute that cannot be resolved informally will be handled in the courts of Cuyahoga County, Ohio, including small claims court where applicable.

18. Changes to These Terms

We may update these Terms from time to time. The version posted on our website at the time you book applies to that service.

19. Other Terms

If any part of this Agreement is found invalid or unenforceable, the remaining parts remain in effect.

This Agreement, together with your confirmed quote or invoice and our Privacy Policy, is the entire agreement between you and Company regarding our services.

16. Contact Us

AV PRO Cleaners LLC

2712 Snow Rd, Parma, OH 44134, USA

(216) 315-5788

avprocleaners@gmail.com